Refunds, Returns, T&C's

Delivery Notice: Public Holidays
Orders placed on weekends or public holidays will be dispatched on the next working day subject to stock. Next day services should also be considered to run as from the next working day.

If I change my mind or want to cancel my order (within 14 working days)

Under the Distance Selling regulations you are entitled to a full refund from items purchased from this website with 14 days of receipt of goods. However the following items are excluded; custom cut/slit tapes (as mentioned below), custom printed tapes & labels and all batteries. All we ask is that they're in unused, original condition and that you send back your receipt with the goods (this can be found attached to the goods/packaging on delivery). 

We would also like to know your reason for returning them so we can look to improve our products/service in the future. The return of these goods is at your cost.  All refunds have to be received within 14 days of receipt of goods, unfortunately after this time refunds will no longer be accepted. 

What if I've lost my receipt?

If you can provide proof of purchase we will still be happy to offer an exchange or a GafferTape.com voucher refund. 

Refund exemptions.

All tapes above 75mm in width are custom slit for each order, and are therefore not eligible for refunds.

Special offers, free items and promotions. Any free or promotional items must also been returned with your original purchase in order for refunds to be processed. 

What if my product is faulty?

If you feel that your product(s) is faulty please contact us immediately to book the return of your goods. We will either arrange collection or ask for you to return the goods. If the item(s) are found to be faulty your order will be refunded along with the additional postal/carriage charges incurred (maximum of £10 Inc. vat). If you feel your return costs are higher than this, please contact GafferTape.com before proceeding with your return.


You should include receipts/proof of purchase for the item(s) being returned and receipts for any postal/carriage costs you would like refunding. We strongly advise all returns to be sent via a recorded/insured delivery service as we will not be responsible for any goods lost or damaged during the return.


To cancel your order please contact us by email info@gaffertape.com or by phone +44 (0) 1480 469026 or by post. Our address details can be found on our Contact us page.


If you have an internet order query please contact our customer services by email info@gaffertape.com or by phone +44 (0)1480 469026

 

The Waste Batteries and Accumulators Regulations

Under the Waste Battery Regulations Le Mark Self Adhesive Ltd., which includes Gaffertape.com, are now offering a take back scheme for all portable waste batteries. You can now return your old batteries originally purchased from us, preferably returned in person but not by post.  Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com. Most supermarkets and shops that sell batteries will have collection bins for used batteries as well as some town halls, libraries or schools which may have set up collection points. End-users may find stores in their local area more convenient


YOU CAN NOW RECYCLE YOUR OLD ELECTRICALS WITH US

If you’re buying a new electrical item from us, we will recycle your old like-for-like one for free.

WHY RECYCLE

Unwanted electrical equipment is the UK’s fastest growing type of waste.
Many electrical items can be repaired or recycled, this saving natural resources and the environment. If you do not recycle then electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination which harms wildlife and human health.

WE CAN HELP

We are pleased to offer our customers the chance to recycle their old electrical items. To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheelie bin symbol. Please do not throw any electrical equipment (including those marked with the crossed-out wheelie bin) in your normal bin.

WHAT IS WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment- free take back of their old electricals on a like-for-like basis. Find out more information on WEEE recycling and locate your local recycling centre at www.recyclenow.com